TERRIBLE CUSTOMER SERVICE

A consultant called to speak to me regarding a loan account that had fallen in to arrears. When I informed him that I will not be able to adhere to the normal debit order date and function he got upset and started saying things like \so we take the money and you get upset"I asked him to remove the debit order and asked for an easy pay number cause African Bank does it. (I did it with my African bank credit card) It allows you to pay your account or arrears/debt via a shop (shoprite) and they give you a reference number. He said no he cant do it. I then explained to him if he keeps doing this the orders will bounce off my account causing me bank charges but he did not care"