Terrible Customer Service

I have been a client with Nedbank for over 10 years, my first time applying for a personal loan, I was promised results with in 24-48 hours, 5 days later still waiting, the excuse being that my Green Bar-coded ID, SLIGHTLY damaged is not good enough, I have provided my passport, yes it is expired, but my ID number is not, and besides they have my fresh brand new ID from 10 years ago and my fingerprints are on system with them.<br> So much for supporting a client who has supported them for years.<br> <br> Not happy and worse still waiting!