Terrible Customer Service

After contacting Nedbank regarding 2 unauthorised debit orders that was going off my account, I received no help at all in trying to remedy the situation. I was given contact numbers of the suppliers that were debiting my account and i tried to contact them numerous times but nobody answered. I then contacted Nedbank again hoping for some assistance but was told that I could only put a stop order to the debit orders but if the reference changed the next month the debit orders would still go off my account and I would have to call in again to reverse it. So every month I have to call in to reverse something that is not even legal? That's ridiculous! And to top it all off the person I spoke to imp**** that I had an agreement with the supplier and just didn't want to pay my account, shocking to say the least!. In a press release Nedbank stated that should unauthorised debit orders be going off your account they would sort out the situation and refund all money debited, obviously they do not keep to their word. I would not recommend Nedbank to any person thinking of switching banks as their customer service is terrible or non existant, they are definitely not making things happen.