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MB
Melissa B

1 reviews | Active since Jun 2015

03 Oct 2019, 06:13

Terrible customer feedback and response time

I contacted Nedbank on 28 August 2019 online to make a switch and requested that I wanted to move over all my fnb accounts including loans. After complaining I was only contacted on 18 September 2019. I wanted to apply for professional banking and the lady said we had to start with applying to consolidate my loans and then do the rest after numerous emails requesting feedback I was co texted on 01 October 2019 by Lunga Tshawe in sales who said he was requested by Sandy to assist me with applying .... so from the 18th till now my application has still not been done I followed up yesterday to which he rep**** :according to the system assessment been done a misconduct on your previous personal loan profile that you had with Nedbank was found. Due to your previous personal loan misconduct a system declined result was populated. I Rep**** right away asking who I can contact to get more info on this I have never had a loan with Nedbank so I can't have misconduct on a loan with them and needed to sort this out. I Checked my transunion credit report up to 2009 and Nedbank isn't on there either. I asked both Lunga and Sandy who was busy with my request to tell me who I can contact and none of them responded! This is terrible service I'll be going into the branch today to find out what is going on myself.

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Replies (2)
MB
Melissa B's update03 Oct 2019, 16:34
Reviewer Update
I went into the bank this morning to find out about the previous misconduct loan they could not find anything helpful eventually the consultant phoned Lunga Tshawe who dealt with my application to ask him if he has any records he told her that he escalated the request and will be in contact with me once he finds anything out. So I still have no idea what is going on and hopefully dont have to wait another month for feedback.
MB
Melissa B's update15 Oct 2019, 07:04
Reviewer Update
Ofcourse I still have no resolution! It came out i was on debt review according to Nedbank and my credit card and loans (which i never had with nedbank and still dont have proof of and is also not on my credit report) was blocked because I was on debt review they did however realize I was never on debt review and the debt review department failed to remove my name since 2010. Ok so now I know was the apparent misconduct was bit still I NEVER HAD A CREDIT CARD OR LOANS WITH NEDBANK !!!! I have been to the bank been transferred to 5 different departments all telling me I had them but no one can send me a statement or proof of account nothing! I have sent an affidavit I have complained to complaints department but no feedback only being ignored ! Think it's time to get hold of ombudsman now ridiculous!!!!