Terrible customer care and poor service
I received an sms from Nedbank on the 5th of December 2017 in which I was asked to submit FICA documents of which I did on the following day Wednesday 6th of December 2017.
Today I try to access my account and I get a shock as it says "account frozen".
I call Nedbank and they say I should have done the full FICA accessment as I did in 2011 upon opening the bank account.
What upsets me is that I followed what the bank personnel told me and yet my account is now frozen without any communication.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team