Terrible client service/ No service at all

Looking at the reviews I see that my feelings are justified. I’ve been waiting for a refund from Nedbank for 2 weeks now, and every 2nd day I call, I’m assured that the reversal has been logged and will reflect in my account within 48hours. The consultants can even provide a reason as to why I still have not received my reversal. Everyone is clear on the fact that I should be able to receive my refund, but no feedback on why no refund has been received for last 2 weeks. People have dropped calls on me, some have promised to call me back with feedback and have not called back. The other consultant even had the nerve to tell me that they don’t contact clients for feedback and that the client has to consistently call back for feedback. I have never felt such harassment from any service provider. This bank does not value any of their clients. I’m looking forward to closing my accounts with them, and will happily never dare to do any business with Nedbank ever again. Looking at the reviews it’s clear that they are not even bothered that clients are not happy with their service. No response on any review.