Terrible Client Service

<p>I went into Nedbank to do a credit card application and supp**** all the required supporting documentation.I recieved a message that my AMEX AND CREDIT card were ready for colletion at Heamingways branch.Apon arrival i am told that they cant issue the cards because they need extra documents so l provide them with the extra staff and l am told l can get my card after +- 72 hrs so l waite patiently.I went in after three days and l am told that they need extra staff so l give them all they asked for.It is now 2 weeks from when l got a message to collect my card,today l went in and theyre still asking me for proof of address and the source of wealth declaration which l already gave to them.At this point l am not sure if this is a form of institutionalised xenophobia or what because l doubt other clients are put through this **** that l am facing.I have been permanently employed by the local Municipality for the past 8 yrs and my credit score is good.One other reason why l am expecially ****ed is that l was turned down by another istitution because of THE CREDIT FACILITY WHICH I AM SUPPOSED TO HAVE BEEN GIVEN BY NEDBANK YET I AM BEING SENT FROM PILLAR TO POST AND NOT BEING ABLE TO COLLECT MY CARDS WHICH ARE SITTING IN BRANCH.Each time l am being told that the FICA dpt needs this and that when l go in, now why am l not being told whats required of me once and for all,FOR TWO WEEKS NOW THEYRE MESSING WITH ME and why does my name appear on Trans Union stating that I have been given a credit card by Nedbank yet they have not issued this to me</p>