Terrible banking experience

I changed banks from ABSA to FNB? FNB automatically changes all debit orders. BUT OH NO, not for Nedbank. They are the only provider that requires the customer to come into the bank. So I did that on Saturday. I get to Nedbank, stand in a queue for information and ask how do I change my debit order for my homeloan. I get told I must make a phone call to Nedbank and ask them to change my debit order first then come back. Im confused as I am at Nedbank. The lady says, there is a phone in that booth, go call them. So I go to this dirty stinky phone and it automatically calls some number. I am now sitting in a queue on a phone waiting for Nedbank to answer, while sitting in Nedbank. So I hung up and walked out the bank. What a ridiculous process and no one seems to explain anything.<br> <br> To top things off Nedbank informed me two months ago that I had nothing to worry about they always check if there is money in the account before deducting. But guess what, they attempted last month and there wasn't enough funds (due to the account been moved) and I got charged. Do you simply lie to customers or are your systems broken? Making it very hard for me to pay my bond. And Im sure Ill be liable.