Terrible banking

I chatted to a HUMAN last night on the chat facility. I am under debt review due to multiple challenges over the last year or so. There were 2 amounts of cash that was sent to my nedbank account in error and I have been trying to get them reversed back into the rightful owners account with no luck. The agent I spoke to was so rude to me and cut me off completely. It's not a huge amount of money but I need that money sent back to those people so that they can send it to the account I am using. Nedbank didn't offer me assistance when I needed it before going into debt review and they certain are not helping now.