Terrible bank

On Friday morning, I woke up to find my account in the negative. I immediately called Nedbank to understand why this happened. I was told that this can occur when certain amounts don’t fully process from the account. I explained that the amount in question should be in my current balance, not my available balance.

Unhappy with that response, I called again. The representative asked me to check back on Saturday, and today, my account still shows a negative balance with no explanation. He inquired if I had an overdraft, which I confirmed I do not. He promised to call me back at 10 AM, but I never received that call.

I want to close this account and will be moving to another bank if this issue isn’t resolved by the end of business on Monday.