Terrible attitude from nedbank call centre agents

I had app**** for a personal loan at nedbank. My loan was approved 3 days ago but I've still not received the money from nedbabk due to terrible service from the consultants & call centre agents. I had given my consultant our HR number for work, but the HR manager number I had given the agent has taken sick leave so I called nedbank to give them the the assist manager number but up until now the number has not been updated or changed. The call centre agents say the consultant hadn't given them the number & the consultant is saying no she gave the agents the number. It's a she said he said situation & no one is helping me. I had app**** for this loan in order to pay for my gran funeral. So now I must pos**** the funeral. I've been banking with nedbank for the past 5 years, for the past 5 years my salary has been going into my nedbank account & now they can't help me cause they can't verify my employment. The bank who's logo is how can we help you has purposely been able to help me. The consultant agents terrible, with terrible attitude. They are very stupid & don't listen to you when you talk.