Terrible and Disgusting Service from Phumzile Ndlovu

Called in to inquire about the nedbank send imali that I have sent to someone but they were unable to retrieve the cash. Spoke to Phumzile Ndlovu who did not know what she was doing, had no product knowledge and kept on putting me on hold for over 5min 4 times in a raw. To make matters worse she said she was gonna lock a call with a specialist for them to check what happened with cash that I have sent and she will give me a call by 18:15 before her shift ends but guess what she never called me back nor log the call to the specialist team she was telling me about and I had to call again and wait for over 20min to speak to another agent.

Phumzile Ndlovu gave me the worst service I ever had in my life and she is a damn **** and she takes clients for granted. If you continue having people like Phumzile Ndlovu in your customer service department your organization will collapse.

I demand her to give me a call apologize and explain to me why she made a fool out of me and promised to give me a call whilst she know she wont do it especially after spending 20min on a phone with her.