1 reviews | Active since Oct 2016

26 Apr 2017, 09:18

terrible

<p>shall keep this as short as possible/// my Personel banker would not respond to my issues.... made a complaint last week ********** nedbank ref. No feedback or action still . phoned cusomer complaint 5 times cut off each time... Yesterday I tried to make a overseas purchase... three different merchants both cards nedband debet cards all refused. Used my FNB card not a problem.... Phone customer complaint spent 40 minuts on the phone, passed to superviser. Apperently its not a problem with the my Nedbank cards its a problm with the merchant explained this 6 times to be told I am not understanding the issue I MUST BE STUPID....</p>

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Replies (1)
Nedbank
Nedbank's reply26 Apr 2017, 09:39
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,