Teller 3 Portia screamed/shouted&hung up

I called nedbank call centre to check if my bank acc was still active after I haven't used it for a while. Call centre gave me a go ahead put it money provided I make payment of the bank charges. So I did as I was adviced. Next day the 15 of July 2015 I tried to with draw my card gets retained. 21hr I called again call centre to report the incident. I'm then told your card had expired but u can sort it out tomorrow morning since now it late. Next day I called again, and asked if my bank card can be delivered@my work place. My work address was taken, told that the delivery will take 5working days but if it urget I can go in the nearest branch to get a temp while I'm waiting. I went to Southgate brank a teller helped me telling me call centre **** to me my acc is not active and I cant get the money status 13 on my acc must be lifted and that went on till yesterday I went back and got told I have to open a new acc so they can transfer my money to the new with that being said teller& manager argued about who should help me in my presence ....2day I called the branch checking, since no1 kept their promise. That same teller bad mouthed an employee to me/screamed/shouted&hung up in my ea