NM
Nkosana M

1 reviews | Active since Nov 2015

20 Sept 2016, 09:31

Telkom Prepaid Airtime

<p>On friday the 16th of September, I was at The Glen Shopping Mall. Where I went to a Nedbank ATM to buy myself R140 worth of prepaid airtime, that refused to recharge on my phone. Only to find out that it's a Landline voucher, after I contacted the Telkom Call Centre. I contacted Nedbank on Saturday morning the 17th and they told me it's not their fault, I should go to Telkom as they debited my bank account as I was doing the purchase. No one wants to take the blame, because on the ATM it was not even written 8ta Airtime. It was strictly written Telkom Prepaid, now I'm sitting with vouchers of the Telkom Landline yet I want my money back. I find this very unprofessional, because no one is willing to assist. I need Nedbank to credit back my money and take their vouchers back. I won't be able to use Landline vouchers on my cellphone, all I need is my money back. </p>

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Replies (1)
Nedbank
Nedbank's reply20 Sept 2016, 10:34
Official

Dear Nkosana Thulani

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team