Telephone Consultant of the year

I have been with Nedbank for over 15 years and it was never because I'm tied to them by debt, it was mainly because I'm generally satisfied with their services and offerings. In the 15 years I did call the customer service centre several times but I never had to stay over the phone for more than 5 minutes. Their consultant stayed with me on the phone for 25 minutes last Friday while I was struggling with network and finding the documents required to assist me. Even after all the wait she gave me time to test out the item I needed help with to made sure I can use it properly before terminating the call. I have never seen such patience in my life and really wish I was not so horrible with names so I can name my number 1 consultant. Thank you Nedbank. I will venture with you to even greater heights.