TECHNOLOGY FAILS NEDBANK STAFF

NEDBANK either needs to employ new IT technicians, train their Call Centre Staff on keeping to their word and return calls, or upgrade their system completely. I have been the Nedbank money app for a while now, perhaps I need training, I'm not sure; but each time I have sent someone money to their cellphone, I have to call Nedbank for the pin or the person I sent the money to has to do so. Worst still is that the person I'm sending the money to is without money, so I must now send them airtime to call your call center, and then they must manuallymrequest the pin. The most recent incident was on 31st January 2018, when I sent money to pay for some work done at my place while I was out of the Province. The mobile money account did not get the pin and it has been offline since then till today. Many calls to the call centre results in the blame being apportioned to Telkom, while I am using telkom to access my email, my banking apps and the internet, seemingly, yours is the only bank that Telkom is allergic to. I called the call centre at my own cost and the lady promised to get back to me since this morning. The money is lying in the account and we cannot access the pin. The calls are supposedlymrecorded, but I wonder who listens to these calls to ensure clients are indeed pleased with the service or if their systems are effective. I have been a client with Nedbank for almost 30 years and am really contemplating switching over to another more efficient bank.