Technical error brings horror to my life

On the 18/08 I made a transfer from my bank app from my cheque account to one of my mobimoney pockets of R477. 19 and that balance was not available and the money is not in my account, I called the bank from the 18/08 the call center was of no help I then made a complain on the 22/08 then I got feedback that my matter is being escalated since yesterday its being escalated they say the money is on suspense and Ive been pacient and I believe every department has a resolution time the bank need to give my money asap this is my last money for the month, I need it.. Please assist