Team Leader with no Service Ethics whatsoever

Hi,<br> <br> I have an account with Nedbank and submitted FICA documents when applying. Today when I phoned Fourways, I was told my Personal Cheque acc does not have my address on it and was told to phone their NCC where I held for 40 minutes and was eventually told to phone the Fourways branch to get Team Leader or Branch Manager to assist.<br> <br> I could not be transferred to Branch Manager but was rather transferred to a Team Leader lady by Joana and my goodness, her attitude towards me was just bad. <br> <br> Firstly she was impatient even when I was confirming her name when she was taking my details. I needed her name so that I could do a follow up.<br> <br> Secondly I phoned her around 10am and she promised me that she will come back to me and I waited. When I phoned her now before 15h00, she says to me that i must wait for her to come back because she did not even promise to come back the same day. I asked her that since she heard that i needed this updated urgently, why didn't she tell me that. Her response is that when she said she will come back to me, my job is to wait until she does so, when she finally manages to come back. Seriously???? Is this how customers are treated at Nedbank? <br>