Talking to an Automated Machine

I have a student loan with Nedbank and they stuffed up from the get go - have been chasing them around for three years making payments on it. The whole time not getting any statements (therefore paying blindly). <br> I let them know in June that I will be emigrating and that I need to know the total amount still due and that they HAVE to start sending me statements. And nothing. I know I'm getting close to paying off. Have emailed 2 in the span of 2 weeks and not a single reply. I refuse to waste my money phoning from Scotland so I can be on hold for 20 minutes with the call centre. Someone should be responding to your emails. <br> I figure - I'll just not pay this money so they can finally contact me - which they have and it is once again from an automated email address. Why is it so difficult to speak to a real person? I'm fed up with you and have been trying to settle my account for months!!!!! And instead I get no response on any of my attempts of communication. <br> The email I received stated that you're taking legal action as I've broken an agreement and to call the call centre. I want to know what I owe - that is it. And I'll happily ****ing pay!<br> <br> I'M FED UP!!!