\Talk To Us"doesn't work"""

I experience a problem at the Selcourt Branch of this bank. Management were occupied with more important things to assist. I logged my complaint on \Talk To Us"This is apparently the Nedbank holy grail of customer feedback. Well it doesn't work since nobody has even bothered to reply yet. I can't understand how this service/product is advertised but ignored by the staff when it is used? It's the same attitude that I found at branch level. It looks like the fish rots from the head!!!!"""