:Taking your money seriously" but not seriously taking me

Suspended my nedbankID on the 10th of January 2022. Was at the branch for hours on the 11th but the issue was not resolved. Phoned on Friday 21st to follow up but still no solution. Was at the branch again on Saturday the 22nd. "Someone will phone you on Monday because as a branch we can't do anything about suspended ID. We can only send email to the department that will send someone to call you on Monday" . Midday Monday still nothing. I phoned 0860 555 today but it was taking forever the person said they will phone me back still nothing after an hour.