1 reviews | Active since Mar 2017
taking unnecessary money
<p>my salary gets paid in late every month thus I arranged all my debit orders for later than the last day of the month... then I make provision for some debit orders that will go off earlier than when my salary shows then Nedbank decides to do "early debit orders" okay that all fine and well. then when the actual debit order is supposed to go through in this case my cell c account, there is not enough funds available then I get a low funds message... then I go into my other bank account which is an fnb account then I do an imediate inter bank transfer in order for my debit order not to bounce... then it looks like everything is well and then... tomorrow morning ill get the surprise my debit order was returned due to insufecient funds which was not the case because I have already transferred money into the account the previous day and it was available... then I get charged a fee of R150.00 for unpaid debit order. </p> <p>Okay so my query is why should this be done if the money was made available? </p> <p>Why do I not have the same issue with my ABSA account or my FNB account for that matter? I feel this is unacceptable and that I am being ****** of R150.00 on a monthly basis and some months 2 or even 3 times R150.00.</p> <p>I am very unhappy with this. I have spoken to the call centre and I also have been into the branch but the same thing keeps on happening within the last 3 months I have lost R280.00 for Nedbanks mistakes. </p> <p>Please rectify this problem and refund me the money taken that was your mistake or I am taking the business away from Nedbank.</p> <p> </p> <p>Thanks</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
I still have not received any feedback regarding this issue and my credit rating has been tremendously affected by Nedbanks incompatance.
I still have not received any feedback regarding this issue and my credit rating has been tremendously affected by Nedbanks incompatance.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
