Taking Nedbank longer than a month to activate Stokvel account funeral benefit.

We opened a Stokvel account in July and submitted the funeral form on the 04 October at your Alex Pan Africa Mall branch, where we were assisted by your sales consultant, Ntala. We followed up directly with the Stokvel department on the 21st October 2024 and were informed that they have not received any application from the branch and advised us to follow up directly with the branch.

Today, the 01 November 2024, we wen't back to the branch and were told that the sales consult is on sick leave and we must come back next week to check if he has returned, as no one else can assist us.

This experience has been both unprofessional and disappointing in term of customer service. Please can someone follow up on this.