1 reviews | Active since Jul 2015
taking my money without my permission
I have a personal loan with Nedbank for a while now and I am aware that the account is horribly in arrears , i have called numerous times to make payment arrangements as i was not able to pay the full amount for a while. A year ago i lost my job however i have still managed to make some payments which i know is not much but it's something, on Monday afternoon i received an sms saying that they will be debiting my account for over R600 when I have made a payment on the 23.06.2015,I want to know who gave them permission to want to debit my account? I know that i have not given them permission as i have been paying via internet banking for over 4 yrs now, I am not happy with the fact that they want to deduct money i don't have from my account without MY permission, I can understand if I am not paying a cent but I am making payments and I am paying what I can afford right now ,I want to know where they got permission to want to debit my account as I have not given recent consent to anyone to debit my account as I don't have money to pay the full installments. <br> <br> I am a very unhappy customer
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
