Taking Money as they see fit

Good Morning , <br> <br> It is a new month and I have the same problem as I had last month the loand department has now dedeucted another amount of R3047.44 out of my account . after the arrangement amount have also been deducted , I have no words to say , after all the promises that where made to me , we are back to square one <br> I ahve now phoned both the loan department and the customer compliants department . no one can give me an explanation why this has happened , My Reference numbers are :- CCm *** and ***<br> I need my money back in my account and letter of apology so that I can send it to my other debtore thta will not be paid on time again deu to the imcompetence of NEDBANK