taking card fees without issuing cards which was not needed

on the April I requested that my cheque cards need to be reissued as they expired. They were send to the wrong branch and had to be reissued. In the process we changed the addresses on my cheque and credit card. Only cheque card has been requested and issued. low and behold on my credit card I also paid a card issue fee X2. No cards issued. Cards did not need to be issued as they only expire in 2020. I visited the branch at menlyn maine in pretoria to be told by Sheena (branch employee) that she will have a look and let me know. 2 weeks later I visited the bank only to learn that Sheena is still apparently investigating and will come back to me the same day. This is now again 2 weeks later with now effort made. Also send an email to nedbank head office where they promise on website a 48 hour reply. This is also now a week later. NO REPLY . Menlyn maine branch is now totally ignoring the situation and does not make one step of effort to assist in rectifying this situation AS PROMISED and also now I have been charged for cards and VAT on this issuing which was not requested and also not done.

Menlyn maine branch is really one of the branches with the most terrible service ever experienced. Anything you ask for they jump on phone to get assistance. if you phone the customer line it takes you atleast 15-20 minutes for anyone to answer a call. then you get transferred and have to start the whole conversation al over. just to explain your situation takes a good 40 minutes.

For a bank situated in a very prim and proper crème de la crème area this is utterly unacceptable to say the least.

This is the people you have to trust with your hard earned money