Taking bread off my sons plate

Its been more than 3 weeks since your investigation has started and nobody came back to me for an update. This looks like i was ****med twice including the bank i really trust.

On the 15th Mar i received a message to notify me of a debit that i didnt authorize, the next day i call nedbank to stop this debit from going through. The lady i spoke to said if i dont accept it will never go through, her own words was to leave it like that and not accept. My nightmare came true on the 25th my payday this AZN COMM debit on my account, so i tried reversing the debit from my app and it didnt give me an option to do so. So i called nedbank to reverse for me the 1st guy told me he cant and the only thing was to stop this debit from debiting again. I was charged R28.00 for that transaction that i specifically stopped before happening. So its easy for nedbank to let a debit go through and only to benefit them when stopping the debit, its unfair as this debit should have been stopped as i explained that i didnt authorize it. It looks like my money is gone down the drain including the R89.99 that was debited. I feel ****** by nedbank because i took an effort to call and stop this but it happened anyway and on top of that nedbank took my R28.00. Im really shocked and disappointed by this issue, i really dont trust you guys and i think i should move to another bank that will protect me from ********. The only thing i see here is nedbank making a quick buck out of us the less unfortunate instead of protecting us, this is wrong and inconsiderate. They are quick to take a stop order money, but slow to recover my ****** money, i salute you for looking out for your best interest only not mine after banking with you for 8 years. TRUST IS GONE