Take a customer's money *******ly.

My daughter has given instructions to her banker in March 2024 to change her account to a more affordable account Since that date until today the account has not been amended and costs for maintenance fees of R2 520 was still deducted for her account. The baker advised that it take apparently 3 months to change an account. I know the banking industry, and this is a lot of nonsense. I would like for a representative of Nedbank to contact my daughter to rectify this issue and refund her for all these months of taking her money *******ly.