1 reviews | Active since Jan 2015
Systems off on Sunday's and Public Holidays
I have a credit card with Nedbank which was over limit and I knew about it. When I made a payment to my credit card from my Nedbank cheque acc on 26 April 2015. On the 28th the payment did not reflect on my credit card. I phoned the credit card department and was forwarded to collections seeing that my credit card is over limit. I wanted to know why my payment has not reflected seeing that the that it was done from another Nedbank acc. The answer I received was that the Nedbank services is not available on Sunday's and Public holiday's. I asked if the servers is switched off on these days and the answer was yes. I was then advised that the payment will be processed at the end of the first working day. This for me is ridiculous and I don't know why I am with a bank that takes 3 days to process inter account transfers or who switch off servers on Sunday's and Public holidays.
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
