SM
Shaun M

1 reviews | Active since Jan 2015

07 May 2015, 14:37

Systems off on Sunday's and Public Holidays

I have a credit card with Nedbank which was over limit and I knew about it. When I made a payment to my credit card from my Nedbank cheque acc on 26 April 2015. On the 28th the payment did not reflect on my credit card. I phoned the credit card department and was forwarded to collections seeing that my credit card is over limit. I wanted to know why my payment has not reflected seeing that the that it was done from another Nedbank acc. The answer I received was that the Nedbank services is not available on Sunday's and Public holiday's. I asked if the servers is switched off on these days and the answer was yes. I was then advised that the payment will be processed at the end of the first working day. This for me is ridiculous and I don't know why I am with a bank that takes 3 days to process inter account transfers or who switch off servers on Sunday's and Public holidays.

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Replies (1)
Nedbank
Nedbank's reply07 May 2015, 14:47
Official
Hello shaunmeyer,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team