Systems Fault-Debit Order

I had bought a vehicle through Nedbank and had been making payments as of 2013.<br> Two months ago the bank's debit order goes through for the interest and not the capital amount.<br> When you inquire you are told its a systems problem, when you request that you are informed of when it will go through, you are told that they don't know when. Fast forward two months the debit order runs separately from normal monthly payment. Again, you make the call,nothing from Nedbank they are to busy avoiding phone calls from annoyed customers about their failure to timeoulsy informin<br> <br> g clientele about the amount being deducted due to their fault. When you ask to speak to their manager you are told that she is not telephonically available for customers, only via email. Since when has the preferred means of compliant been circumvented when addressing complaints.<br> <br> Nedbank has on so many levels fail to inform their clients of their system failure its painfully hilarious made worse by *********** customer service by people working in that department that cannot deal with legitimate compliant by being flippant and disrespectful. I will never transact with Nedbank again, I will also advise anyone wanting to