System issue BS

I have bought electricity through their app and i have not received the token, they apparently had system issues but now that it is “sorted” i shouldve gotten my token on monday and low and behold its wednesday and still no token...i spoke to a supervisor mrs Sheik, and she advised that she would be contacting us on tuesday...still waiting on that response she saw the transaction details, she saw the money was charged...can i please have the token that i PAID for cause this has been a waste of money! A waste of my time!! And i am still not being helped