System Failure

On the 3rd of April I went to Nedbank keywest to deposit R3000 in a Nedbank *** for Ronald Ndou. Everything went well to a point where I needed to press Deposit but an error appeared on the screen saying some notes where rejected and that was it. then I deposited R10 into the account and the owner confirmed receipt. It has been 8 working days since I locked the call and nothing happens everytime I call in I get put on hold for 25 to 30 minutes then the call cuts off. when I locked the call on the same day the incident occurred I was told it takes 5 working days to resolve but now its 8 days and still nothing. I've never enjoyed doing business with nedbank anyway so this 1 of the reasons I would not advice anyone to business with Nedbank because the service is still something before civilization. I wonder if the ATM Custodian at Nedbank knows what he or she is doing because I used to do the same job too and it took me 1 hour 30 minutes to balance a very busy ATM inside a mall not 8 working days. How poor service can be at nedbank really?