Swift Payments impossible

I have been trying to receive a swift payment from Skrill Limited to my new nedbank account since the 3rd of August when i first actioned the withdrawal, After many phone calls and weeks later without any department in nedbank that us humans can actually talk to, eventually the team leader, Belinda at the Nedbank Grove informed me that nedbank did not make anyone aware of the incoming funds, they just rejected the funds with no explanation. I then tried my withdrawal from skrill again on the 20th of August, i have also provided my branch all documentation with all legal documentation proving that the money is legal and still now i have not received my money and not one person in the entire nedbank can give me the department name that is withholding my money. This is causing me a huge amount of stress and has resulted in a fortune of phone calls and a delay in me being able to fulfill my other financial obligations. I never had this Issue with Standard Bank, always received my funds from skrill within 3 days. Moving to Nedbank has been the worst choice i ever made. just problems from the start, they should close there doors and shut down as all they have done is cause pain and suffering in my life!