JG
Judith G

1 reviews | Active since Dec 2016

25 Oct 2017, 14:40

Suspense (Nedbank exposed)

Dear Accounts I went to close my account at your Kwa-Thema branch and i wanted my R8.33 that was closing balance .and i was told i will NOT get it back as it will be transferred to Nedbank suspense account -for the what please train your staff they are in fact exposing Nedbank that it keeps peoples money in some suspense account

0
Replies (2)
Nedbank
Nedbank's reply25 Oct 2017, 15:00
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply25 Oct 2017, 15:04
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team