NR
Nakampe R

1 reviews | Active since Aug 2018

10 Aug 2018, 19:12

supercharged and manipulating bank statements

I want charged honoring Fees R90 of 10 transactions Unnecessary , after swapping my account at several shops the transactions went of from my account but nedbank delayed banking so when your left on zero balance Nedbank start banking so it looks like you bought items on minus balance on different dates so that generate honoring fees , I was charged by Nedbank saying i swapped my card on zero balance even though my card get declined if there is no funds into my account.I tried showing my SMS transaction and dates done but no one from Nedbank took my complaint seriously/ explained the reason beside saying merchants banked on different days .I asked how do merchant comes when i made payment from Nedbank to nedbank benefeciary and and if i was on zero balance the transaction could have declined . i have now written to banking Ombud for intervention. If Nedbank Knows that you have cash awaiting to be banked to your account they will do anything to make sure you get charged by manipulating your statement if you have little cash into the account.

Again i deposited cash into my account through ATM deposit and then used same cash to do transaction but statement came out as if i bought items on minus balance then later deposited the cash.

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Replies (2)
Nedbank
Nedbank's reply11 Aug 2018, 08:42
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Service Support

NR
Nakampe R's update12 Aug 2018, 05:31
Reviewer Update
They have been investigating since 2 august 2018 no one from Nedbank had responded with reasons they only corrected the ATM Deposit on my statement but the charges had not been reversed, your Bank ombud ref#CCM ********** 1 .Nedbank was given 2 weeks to response or resolve and this is the last week will be proceeding to NCR .