Superb customer relation s****s

Was very irrated, upset and embarrased today... was standing inline at Game store Kathu for 30 minutes and when i got to the till i got the inefficient funds look from the cashier and my purchases was only R600...I immediately went to nedbank kathu to find out what is the problem because i had enough available funds in my account.The branch manager Anne Young immediately saw i was upset and irrated and attended immediately to me.After a few minutes she found the problem...A transaction i did that was duplicated.While she was on hold on the phone because she was refered from one support person to another and one of the support person saying that the client must wait till monday...she persisted that i need my money and in the meantime she was also supporting some clueless customers that was walking into the store.I was really impressed in her multitasking s****s.She really is an asset to Nedbank and i hope you employ and empower more Anne Youngs in your company. Thank you Anne Young once again!