Sundry Charge

So I am been billed for a few months in a row for Sundry Charge for a Student design Account at Nedbank. Last weekend , My card was swallowed the atm said invalid pin.... Though an Hour before that I used it at another store. I get a new explain to one of the Ladies at one of the Nedbank Branch in Cape Town. She advice me to call the Call Center to sort it out. I got charged for a card that was swallowed for no reason . Which makes it worst I had to be a few things which I needed .Tough luck none of the people at Nedbank can help me. I have come to a decision .Sadly Nedbank will no longer have my support I know I am just but a number but they are Pathetic. Now I know why people would rather go to Absa,fnb,Standard and Capitec To take my last few pennies. Was not cool and on the system it says I ordered a new card the 4th of Dec 2017 which was truly false .