sucking the poor and old dry!

My mom opened a late estate account in lieu of receiving my late fathers provident fund,in August sars rejected claim payout due to them updating my dads ID number,my mom went back to bank to give updated ID number and account was still active,Mibfa paid out on 19 September and they decided to close the estate account on 14 September ,they however did not reject the payment and send back instead they want my mother now to pay R100 to reopen the account whilst the money is still laying around somewhere by him,what upsets me most is that my mom has been struggling all these years and finally her breakthrough comes and they still want to get her last bit out of her,why cant they just repoen the account,place the funds where it should belong and take their charges and give my mother what is rightfully hers,no,now she has to hire someone to drive her to and fro to the bank pay fuel money and still hear sorry the account is closed,how the hell can an estate account be kept open for 1 month!!surely,these payouts usually take 3-6 months and they should've known when she when to update the ID details that the money will then take another month thereafter