Such bad service but is so expected from nedbank.

I sent my details as request through to you guys on the 10 of September. I called in today requested feedback and spoke to an extremely ill mannered lady by the name of Elizabeth Mabaso. She couldn't not wait to get me off the line.

I requested a team leader or manager and she refused me the right of having that.

I need an explanation as to what is going on with her. Is she having a bad day?

Do I need to be treated like a person that does not deserve the decency of an explanation as to why my refund is taking 12 days to be processed. She accused me of not sending my documents to the debt councilling queries email address without even checking. I was literally screaming at her and asking to speak to a manager.

I should not be treated this way. Someone needs to call me and explain. I have now miraculously received an automated email saying my refund will be processed in 10 business days so another 10 days making it 20 days to geta R350 refund.. wow nedbank amazing work. A good few hours later no call from the Tal or manager I guess they are all still busy.