Substandard Service

Spent a whole hour on Friday at Nedbank N1 City wanting to get a new bank card as mine expired that day. 33 Jan 20. After nearly an hour of waiting the agent at Teller 3 informed me that none of my bank cards are expiring now. So I left. On Saturday, month-end, I went shopping at Tygervalley only to learn that my card is declining because it expired end Jan. I phoned Nedbank and all they could assist with was getting a message to the branch to contact me urgently on Monday. Today is Tuesday and still no response from Nedbank. I phoned again and yet again the branch manager is not in and yet again the team leader is not accepting phone calls. Really pathetic. Nedbank, if I do not have a bank card I cannot make purchases meaning I don't need your banking services and or facilities.