Subject : Lack of compassion and poor client experience by Nedbank

I have had a personal loan with Nedbank with credit insurance for the years

Every month I get debited with no payment issues on my side.

Earlier this month in August I was retrenched when I reached out to Nedbank to inform the Nedbank team to my shock and disappointment I was told that the credit insurance was cancelled when I queried how and why I was told they also did not know and I had never called to cancel

On the other hand I'm being called by the payments department basically demanding payment even though complains says they are investigating and since the 31 July to present I am awaiting an update this is not a great experience and extremely insensitive since this is clearly not my fault and Nedbank is not taking accountability how is this my problem when I never cancelled and Nedbank debit my account.

I am in a terrible space already and having to deal with Nedbank not taking accountability makes it 10 times harder I am looking forward to a clear resolution from Nedbank in resolving this because this is not by any means an ideal client experience ‎