Study Loan Applications a mess

Good day

This is now the second year we are struggling with my daughter's study loan. Last year was a mess and I had to get a family member to sign with me. Her 2019 loan was R55 000 and we paid off capital. There is only R16 000 left of the first year loan amount.

This year's application is even worse. Application was declined. Nobody could tell us why. After 25 calls to about 7 numbers, someone phoned me back and told me reason for decline was the branch advisor captured information incorrectly and after various e-mails, they received no feedback and declined the application.

Branch consultant did not receive any e-mails. We have Nedbank contacts as my husband worked for Nedbank for 20 years as a manager. Our contact assisted us and saw it was declined due to affordability issues. When he investigated, my expenses was captured twice.

I have a very upset daughter busy with her second year and do not know if she can continue studying. This is a student with 8 distinctions in her first year.

We are still getting decline sms's every day. Nedbank this is just not fair. This will be the same story every year but will just be worse with every new application.

What breaks my heart is, how many students could not study due to mistakes on student loans and ultimately getting declines. This is a disgrace to say the least. This is not building our future leaders.

When will Nedbank improve their process? This must be escalated to management. Employees need training and there must be less red tape.