Student loan - MB Ndaba

I am so disappointed by what Nedbank has done. I think it is worth mentioning that I have always received superb service from Nedbank except this issue! I app**** for the loan in January 2015! Nedbank Lephalale Mall's Sam Khotla only processed the loan in April. We have been sent documentation, sent from pillar to post. My daughter told to open a student account, then told to return to the bank, then there was a mistake.... In the meantime, Nedbank has started deducting the interest from my account. UP UNTIL TODAY WE DO NOT KNOW WHAT IS HAPPENING! CAN SOMEONE COME TO OUR RESCUE. Is it so difficult to process a student loan application??? I am disappointed, if not disgusted.