Student loan hassels

I phoned Nedbank last year and found out how long it would take to get a student loan. I was told is takes 3-4 days to process. A week and a half before my course started I took through my papers and app**** at the Constantia branch. They told me there were a few delays and may take a few more days to go through. Five weeks later the funds have not been tranfered and now I have to pay huge penalty fees for being so late. I got all the infornation to the bank as soon as it was needed but there were two to three week delays between each step of the process. Also no communication. I needed to phone almost everyday to find out what was happening. Feeling really frustrated.