Student Loan Delays

On the 17th of December 2014 I app**** for a student loan at Nedbank Vanderbijlpark with all the requested documentation on hand. They promised that I will be kept informed on when they will capture the information, and that this will take four (4) days to complete. After several phone calls there was still no reply whether my loan had been approved or declined. <br> <br> On the 18th of February 2015 there was still no sign that the loan has been approved or that any money had been paid to my student account at North West University Vaal. I then received an invoice from the university which I just forwarded to Nedbank. <br> <br> On the 19th of February 2015 I received an email from Nedbank which states that the case is now in the activation queue and that the invoice would be settled. <br> <br> To date with still no money transferred to the University, Nedbank phoned me on Friday 27.02.2015 just to inform me that another form needs to be signed by the student. <br> <br> I have been a loyal Nedbank customer since 1987 with the same account at the same branch. I am highly disappointed and disgusted in the service I have received over the last few months. This needs to be resolved ASAP!