stuck on a call for more than 45mins and still no assistance

<p>i called in for assistance as i saw there has been a ********** company deducting money from my accounts for over 3 months. I first speak to an agent who keeps me on the call for over 20mins just so they can apply to some system to get details of which he doesnt use, i then ask if he has reversed the debit orders, obviously not, he gives me a reference number ********** and then transfers me to another department where i speak to California Chauke. she tells me she can only reverse 2 of the debit orders... 35 mins into the call, she then tells me that the system is closed and i need to call the next day and go through the same process again in order for my debit order to be reversed! 35 mins into the call and i have to call again?! </p> <p> </p> <p>i ask to speak to the supervisor, California puts me on hold and tells me the supervisor is on his way. 2mins of holding she then tells me that the supervisor is busy on another call and that i should leave my details he will call the next day!!!!!!! WHAT??????????!!!!!!!!!!!!!</p> <p> </p> <p>He eventually comes to the phone, its 45mins into the call. i ask him how can they expect me to call in the next day why doesnt California take my details and make a note to do the reversal tomorrow?! he then agrees that she will take my details but i should note that only one month will be reversed but California said she can reverse 2months. i tell him that he must block this company from deducting money from my account as i have not given them permission to do so..</p> <p> </p> <p>GUESS WHAT HE TELLS ME...</p> <p>it will cost me R49 in order for me to stop the company from deducting... this flippen company is deducting R99 a month!!!! and its costing me half that amount to stop them?! like ***!!!!!!! </p> <p> </p> <p>This SageWise company was deducting the same amount from 3 of my colleagues, 2 bank with FNB and another banks with Capitec... they could reverse the debit order on their online banking and stop the debit order from going off themselves FREE OF CHARGE! i mean even CAPITEC could reverse the transactions on their cellphone app and stop the debit order!!!!!!</p> <p> </p> <p>why must i be paying for ***** prevention on my account?! why Nedbank????????!!!!!!!!!!!</p> <p> </p> <p>I AM CLEARLY BANKING WITH THE WRONG BAN****!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>From BEYOND ****ED!!!</p>