Stuck in Indonesia, little of no support from the SOS department!

Lost my SA Phone overseas, unable to access my account without being able to receive an OTP. I've contacted the SOS department who asked me to sign some forms (Application to amend client account information) & Indemnity etc which I did & got notarized at a local Police Station for R500 (Indonesia). After a dozen emails & calls, I got an update on Saturday that the forms I sent through did not have the Police officer's full name, etc. This means I will now have to return to the local Police Station, resubmit updated info via email & wait for another 4 days & hope this time the amendment will be accepted all while I have zero access to my account & little funds left to survive. I have not received any replies via email or calls on my International number. I wonder how many people go through this same experience & think to themselves what the heck am I doing with such a bank. Reference number ***6