Stuck in a transfer loop: Nedbank failing to resolve Godaddy refund dispute

I am extremely disappointed with the unprofessional service I’ve received regarding an unauthorized hold and an outstanding credit refund from GoDaddy. Despite providing Nedbank with proof of the refund notices, I am being shunted back and forth.

Yesterday, I spent 40 minutes on the phone being transferred blindly between departments. I had to repeat my story multiple times (*** and ***) only to be told by the final agent that they couldn't even access the previous call references because they were on the "***** Line."

I followed up with an email to the CPO Card Disputes team, but the response I received this morning clearly indicates that my email and evidence were not actually read. I have already sent proof of the refund from GoDaddy, yet Nedbank continues to point fingers elsewhere. I need someone to actually look at the data provided and release the funds.