Struggling to open a new business bank account

I have contacted your call centre to open a new business bank account. On the 10th September 2015 a Nedbank consultant, mr. Armaans Louw, came to our offices where we gave him the requested documentation and signed the necessary papers. On Tuesday we phoned him again and he told us that he did not require any documentation and if all goes well we will have an account by Friday September 18, 2015 He also came to see us on Wednesday the 16th September and confirmed that he will phone us with a bank account number by no later than Thursday. However we are still waiting for his feedback and I need a bank account to give to my suppliers. Why is it taking so long to open a bank account if there are no outstanding documentation? This is becoming ridiculous. If a bank starts out this pathetic what are the changes that they will improve with time? I am immensely disappointed in Nedbank!